Hearing and Speech Impaired Customers
Hearing and speech impaired customers can benefit from specialized telephones, as well as add-on modules with high-frequency amplifiers, voice amplifying microphones, loud ringers, and noise-canceling capability. Most standard telephones also provide handset and ringer volume controls, while EBS telephones offer visual ring indicators and an LCD indicator for voicemail messages. In addition, these customers can use special communications access services, such as TTY/TTD, described below.
Vision Impaired Customers
For customers with visual impairment, CTS offers telephones with large number keypads, bright visual ringer indicators, and training materials printed in Braille. Standard features such as broken dial tone for new voicemail messages, keypads with raised markings for touch dialing, and spoken voicemail instructions also help those who have visual impairment.
Mobility and/or Dexterity Impaired Customers
Customers with any degree of mobility and/or dexterity loss can benefit from remote control speakerphones and large number keypads.
Communications Access Services
711 Access to Telecommunications Relay Services (TRS)
A three-digit code (711) makes it easier for persons with hearing or speech disabilities to make telephone calls. The code gives immediate access to telecommunications relay services that facilitate conversations using text-to-speech and speech-to-text translation devices (TDD/TTY*) and operators, without having to remember many seven- and ten-digit local access numbers. The call and service are free.
To reach Telecommunications Relay Services from
any on- or off-campus UCLA telephone,dial
8 + 711
California Relay Service
The California Relay Service (CRS) allows communication between TDD/TTY users and non-TDD/TTY users anywhere within California. Specially trained personnel are available 24 hours a day, 7 days a week to assist with calls. There is no extra charge to use the relay service. For information call 800-735-2929 (TDD/TTY) or 800-735-2922 (voice); or visit the Sprint CRS web site at http://www.sprint-crs.com/.
For more information about the California Relay Service, you may want to visit the Deaf and Disabled Telecommunications Program (DDTP) web site at http://www.ddtp.org/.
UCLA telephone numbers equipped with a TDD/TTY and a trained operator are identified in the Services for People with Disabilities section of the Campus & CHS Directory. You can also find TTY numbers for these organizations at http://www.ucla.edu/access/.
TDD/TTY at UCLA
To reach the UCLA operator using a TDD/TTY, call 52833 on campus or 310-825-2833 from off campus.
TDD/TTY pay phones are located in several places on campus:
- Law School near Room 1315
- Ackerman Union near Room 1311
- Hospital, Marion Davies Wing near Room 12407
For information about TDD/TTY service, call CTS Customer Service at 53775.
*Telecommunications Device for the Deaf/Text Telephone
CTS Training offers auxiliary aids and services to help customers with disabilities take advantage of training classes, user guides, and reference materials. When scheduling a class or requesting user guides that will include these services, please allow up to ten business days for your requests to be fulfilled.
Please contact CTS Training by E-mail at
or by calling 54545.
In providing Disability Services, CTS complies with the 1990 Americans With Disabilities Act and FCC Section 255, which require telecommunication providers to offer equipment and services that are accessible to persons with disabilities.